# Fairside Claim Process Access to file claims is available to users with an active membership or coverage. Users with expired memberships have a grace period of 60 days to submit claims a loss which ocurred during their membership period. Users have the option to submit an appeal to modify claim details once per claim. The appeal process is managed on the blockchain in a manner similar to the initial claim process. Only one appeal per claim is permitted. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://fairside.gitbook.io/fairsidenetwork/solution-design/fairside-claim-process.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.