Claims and Valuations
Key Highlights of the Section
Valuation of Loss
Major coins, tokens, and altcoins:
Valued at market price at the time of loss. Low-liquidity altcoins are assessed case-by-case for fairness.
NFTs:
Members provide a self-reported valuation, highlighting unique attributes (e.g., rarity, IP prominence).
Fairside gathers data from appraisal services, performs an internal review, and conducts a manual cross-check to finalize the value.
Members can appeal valuations for further review.
Claims Process
Submit your affected wallets and transactions, then pay a nominal claim fee.
Complete a quick KYC process to verify your identity.
You may need to complete a virtual interview with a Fairside investigator for certain claims.
A member of the Fairside investigations team will investigate the claim and determine the facts of the case.
A quick cross-check of information from your KYC, interview, and on-chain data is done.
Approved claims are paid out promptly, ensuring fairness and sustainability for all members.
Claims Assessment
Claims undergo a rigorous investigation process, including:
Wallet Screening: Fairside investigators conduct an initial risk assessment.
On-Chain Analysis: Blockchain activity is reviewed to verify the incident using industry-standard investigative tools and years of hands-on experience.
Intelligence Collaboration: Fairside engages with trusted third parties to compare blockchain and public information.
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