Claims and Valuations

Key Highlights of the Section

Valuation of Loss

Major coins, tokens, and altcoins:

• Valued at market price at the time of loss. Low-liquidity altcoins are assessed case-by-case for fairness.

NFTs:

• Members provide a self-reported valuation, highlighting unique attributes (e.g., rarity, IP prominence).

• Fairside gathers data from appraisal services, performs an internal review, and conducts a manual cross-check to finalize the value.

• Members can appeal valuations for further review.

Claims Process

• Submit your affected wallets and transactions, then pay a nominal claim fee.

• Complete a quick KYC process to verify your identity.

• You may need to complete a virtual interview with a Fairside investigator for certain claims.

• A member of the Fairside investigations team will investigate the claim and determine the facts of the case.

• A quick cross-check of information from your KYC, interview, and on-chain data is done.

• Approved claims are paid out promptly, ensuring fairness and sustainability for all members.

Claims Assessment

Claims undergo a rigorous investigation process, including:

• Wallet Screening: Fairside investigators conduct an initial risk assessment.

• On-Chain Analysis: Blockchain activity is reviewed to verify the incident using industry-standard investigative tools and years of hands-on experience.

Intelligence Collaboration: Fairside engages with trusted third parties to compare blockchain and public information.