Fairside
  • Overview
    • The Problem: We Lack Consumer Protection
    • The Solution: Community Aligned Coverage
    • Vision & Mission
  • Membership and Coverage
    • Membership Signup
    • Covered Assets
    • Covered Events
    • Not Covered
    • Platforms Covered
  • Claims and Valuations
    • Valuation of Loss
    • Claims Assessment
    • Claims Process
  • Capital Pool and $FAIR Token
    • Capital Pool
    • What is $FAIR?
    • How $FAIR Works
    • Benefits of Holding $FAIR
  • Technical Overview
    • $FAIR
    • Fairside network
    • Fairside Claim Process
  • Solution Design
    • Capital Pool: Bonding Curve Overview
      • Fairside Bonding Curve
      • Bonding phases
      • Funding Pool
      • Bonding Curve Formula
      • Bonding Curve Safeguards Mechanisms
    • Fairside Network
      • Fairside Network Model
      • Membership details
      • Membership fee distribution
    • Fairside Claim Process
      • Cost Share Benefits
      • Claim & appeal process
  • Resources
    • FAQ
    • Audits
    • Bug Bounty
  • Fairside SDK
  • Policies
    • Terms of Sale
    • Terms of Use
    • Privacy Policy
    • AML Policy
    • Fairside Network Guidelines and Membership Agreement
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  1. Claims and Valuations

Claims Process

The claims process is straightforward:

  1. File a claim: Submit your affected wallet address, transaction hashes where loss occurred, details of the loss event, and the date of the incident.

  2. Pay a Claim Fee: A nominal fee (as low as 0.00195 ETH) kick-starts the process.

  3. Complete KYC: Quick KYC process through our verification partner, Synaps.

  4. Wallet Screening: Utilizing Elliptic’s advanced relation and risk evaluation engine, Fairside investigators conduct an initial risk assessment.

  5. On-Chain Analysis: Blockchain activity is reviewed to verify the incident using industry-standard investigative tools and years of hands-on experience.

  6. Intelligence Collaboration: Fairside engages with trusted third parties, such as SEAL-ISAC, to compare blockchain and public information.

  7. Governance Review: Fairside's core governance team receives a report from the investigations team (which does not include your personal details or KYC information) and makes a determination.

  8. Payout: Upon approval, you receive your payout.

This approach ensures fair and sustainable coverage for all members and helps catch or deter fraud.

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Last updated 4 months ago